Store Polices
Return Policy
Thank you for shopping at Amythica. We are a very small company, and we take great care to ensure that all items are thoroughly checked before they are sent to you. Despite our best efforts, if you experience any issues with your items, we're here to help.
Eligibility for Returns
Items are eligible for return within 30 days of the delivery date.
Returns are only accepted if there is a problem with the item itself (e.g., defects, damage, or incorrect item received).
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Return Process
Contact Us: If there is an issue with your item, please contact our customer service team at contact@Amythica.com.au within 30 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos.
Return Authorization: Once your return request is reviewed and approved, we will provide you with return instructions, including the return shipping address.
Shipping: If the return is approved due to an issue with the item, we will cover the return shipping costs.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed and automatically applied to your original method of payment within a few business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at Contact@Amythica.com.au for further instructions.
Contact Information
If you have any questions about our return policy, please contact us at: Amythica
Contact@Amythica.com.au
Terms of Service
Welcome to Amythica. These Terms of Service ("Terms") govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms.
1. General
1.1 Eligibility: You must be at least 18 years old to use our website and make purchases. By using our site, you represent that you meet this age requirement.
1.2 Account: You may need to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2. Orders and Payment
2.1 Order Acceptance: All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including the unavailability of the product, errors in the product or pricing information, or issues identified by our Staff.
2.2 Pricing: All prices are listed in AUD and are subject to change without notice. We strive to ensure that all prices are accurate, but errors may occur. If we discover an error in the price of an item you ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.
2.3 Payment: We accept multiple forms of Payment. Payment must be received in full before we will process your order.
3. Shipping
3.1 Shipping Policy: We ship mostly to Australia. Shipping costs and delivery times will be calculated and displayed at checkout. We are not responsible for delays caused by the carrier or customs.
3.2 Risk of Loss: All items purchased from Amythica are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
4. Returns and Refunds
4.1 Return Policy: Returns are only accepted within 30 days of delivery if there is a problem with the item itself (e.g., defects, damage, or incorrect item received). Please refer to our [Return Policy] for more details.
4.2 Refunds: If a return is approved, a refund will be processed and automatically applied to your original method of payment. The refund amount may take several business days to appear on your account.
5. Intellectual Property
5.1 Content Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Amythica or its content suppliers and is protected by copyright and other intellectual property laws.
5.2 Use of Content: You may not use, reproduce, distribute, or create derivative works from any content on our website without our express written permission.
6. Limitation of Liability
6.1 No Warranty: While we strive to provide accurate and reliable information, our website and all content and products provided through it are offered "as is" and "as available" without any express or implied warranties, except as required by Australian Consumer Law (ACL).
6.2 Australian Consumer Law: Nothing in these Terms of Service excludes, restricts, or modifies the consumer guarantees provided under the ACL. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.3 Liability Limitation: To the fullest extent permitted by law, Amythica shall not be liable for any damages arising out of or in connection with your use of our website or the purchase of products from us. This includes, without limitation, indirect, incidental, punitive, and consequential damages.
7. Governing Law
These Terms and your use of our website shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.
8. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
9. Contact Information
If you have any questions about these Terms, please contact us at: Amythica
Contact@Amythica.com.au
Privacy Policy
At Amythica, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website and make purchases from our online store.
1. Information We Collect
1.1 Personal Information: When you make a purchase or create an account on our website, we collect personal information such as your name, email address, billing and shipping addresses, phone number, and payment information.
1.2 Automatically Collected Information: We may automatically collect certain information about your device and browsing activity when you visit our website, including your IP address, browser type, time zone, and information about how you interact with our site. This information helps us improve our website and provide a better user experience.
1.3 Cookies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and track how you use our site. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.
2. How We Use Your Information
2.1 Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping, processing payments, and providing you with order updates.
2.2 Communication: We may use your contact information to send you updates about your order, respond to your inquiries, and communicate with you about our products, promotions, and news. You can opt out of marketing communications at any time.
2.3 Improvement: We use the information we collect to improve our website, customize your experience, and better understand customer preferences.
2.4 Legal Compliance: We may use your information to comply with applicable laws and regulations, to respond to legal requests, and to protect our rights and interests.
3. Sharing Your Information
3.1 Service Providers: We may share your personal information with third-party service providers who assist us with payment processing, order fulfillment, website hosting, and other business operations. These providers are obligated to protect your information and only use it for the services they provide to us.
3.2 Legal Requirements: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or illegal activity.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred to the new owners as part of that transaction.
4. Your Rights
4.1 Access and Correction: You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
4.2 Deletion: You may request the deletion of your personal information, subject to certain legal obligations or legitimate business purposes.
4.3 Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
4.4 Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on our website.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Amythica
Contact@Amythica.com.au